Royal Mail Complaints

The company's subsidiary, Royal Mail Group Limited, operates the brands Royal Mail (letters) and Parcelforce Worldwide (parcels). General Logistics Systems, an international logistics company, is a wholly owned subsidiary of Royal Mail Group.

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hi my brother send me a letter from bristol with important paper work as i need it to sort out my thinks in poland.i took a holiday which was 5 weeks ago and the paper work still have not arrived now i have to take another holidays to complete it but the problem is that the paper work been lost by royal mail this is the reference from post office – id plese find my letter that was.
Call the Royal Mail complaints number on to speak to a member of the customer services department regarding missing mail or other concerns.
Department Contact Number Opening Hours Customer Service, Item or Mail Delivery, Redelivery Help and Support, PO Box Help, Delivery Problems, Customer Complaints Number Monday to Friday, 8am to 6pm, Saturday, 8am to 1pm, Sunday, 9am to 2pm Text Phone Number Monday to Friday, 8am to 6pm, Saturday, 8am to Continue reading
Please use the form below to tell us about it and we’ll do our best to put things right. If you need information, or want to make a complaint about Royal Mail or Parcelforce Worldwide, please visit their websites or contact their helplines on the numbers listed.
Complain about Royal Mail or a Post Office. If Royal Mail takes longer than 90 days to solve your complaint you can go straight to POSTRS without a referral from the Postal Review Panel. You can do this online using their claim form, over the phone or by writing to them.
Royal Mail

Who to complain to

Complain about Royal Mail or a Post Office. If Royal Mail takes longer than 90 days to solve your complaint you can go straight to POSTRS without a referral from the Postal Review Panel. You can do this online using their claim form, over the phone or by writing to them.

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Resolver is not affiliated to, linked with or otherwise endorsed by Royal Mail. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Show more Show less. Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation Get an automatic notification when it's appropriate to escalate your case to the next management level within a company Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary.

You can raise complaints about Royal Mail for Royal Mail. You can use the Resolver system to help make every stage of the complaint process easier. Want to start a complaint about Royal Mail? Working with With Resolver you can send your case to key ombudsmen and regulators including: If you find something wrong with a company or our processes, tell us and we will put it right. You can raise a complaint against Resolver via Resolver itself.

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How to complain about Royal Mail customer service

How to contact Royal Mail complaints. We strive to give you a reliable service, but if something goes wrong you can complain to us and give your feedback here. * * * * *.. If you have a reference number and want to check where your item is, please use Track your item. Email. We would like to show you a description here but the site won’t allow us. The company's subsidiary, Royal Mail Group Limited, operates the brands Royal Mail (letters) and Parcelforce Worldwide (parcels). General Logistics Systems, an international logistics company, is a wholly owned subsidiary of Royal Mail Group.