To return an item just log onto My Account and follow the instructions on the Returns tab. Questions about my order?
A signature may not always be required for delivery and if there is no one available to take delivery, our courier may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date. With the one hour notification window and the ability to re-schedule deliveries we aim to get your order to you on our first attempt.
If you do need to change your delivery day please do contact the courier directly to choose a day which suits you best. If our couriers cannot deliver to your address they will attempt delivery twice more before the order is returned back to us.
If your order is returned back to us, we will remove the cost of delivery back to us from your refund. If your item is requested to be left in a safe place we cannot be held responsible for any missing parcels.
Stay up to date with the latest offers and promotions by sigining up for our newsletter. Home Customer Care Delivery Info. Related Information Where do you deliver? What delivery carriers do you use? When will I receive my order? What if no one is in? Don't want to pay now? Buy Now Pay Later for 6 months.
Pay the cash price in full before the end of the payment free period, and avoid any interest. All financial services products, delivery and installation charges, unless otherwise stated, are excluded from this offer, exclusions will be confirmed at the point of order.
The interest is calculated from order date and will be added to your account after the end of the payment free period. Avoid interest by paying the cash price in full before the end of the payment free period. Whether you are paying the full cash price, or a part payment, remember to allocate your payment to the specific item you wish to pay off. Offer ends 8th November Home Next Day Delivery. Delivery of small goods.
Delivered within 1 day. Between 7am - 9pm, Mon - Sat. Between 7am - 9pm, Mon - Sat book up to 8 days in advance. Delivery of Large Goods.
Your choice from 3 days to 3 weeks, 7am - 7pm, Mon - Sat. Delivery within 2 days. Between 7am - 7pm, Mon - Sat. Within 24 hours between 7am - 7pm, Mon - Sat. Wait for your collection comms We will send you an email or SMS when your item has arrived and is ready to collect. Returns Need to return an item? Free under our 28 day approval guarantee Max Weight Limit: Large items only Service: Receipt Keep a record of your receipt and track your return online.
Our choice of parcel shops will be displayed during checkout. Ready within 1 hour. Collect in 1 hour available when store is open. Next Day to Store. Next Day to Home. Precise Next Day to Home. Furniture Delivery 2 person delivery. Premium Furniture Delivery 2 person delivery.
Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable. PrettyLittleThing *Unlimited Next Day service will be reduced to a 48 hour service over . Clothes & Shoes Girls Clothes Boys Clothes Baby Clothes Shoes & Boots Trainers School Uniform Sportswear Accessories The Nursery Next day delivery isn't available on certain items during sales and other promotions. Check the items delivery info at check out. Click & Collect. UK Next Day Delivery* Order before 10pm to receive your order tomorrow. Orders made after 10pm will be delivered the day after (excludes Sundays & Bank Holidays).